Verizon Authorized Retailer – Russell Cellular in Somers, CT Closed now

Reviews about Verizon Authorized Retailer – Russell Cellular

• ★ ★ ★ ★ ★

  May 19, 2019, by Kristin Foy
  The staff here is always so helpful and courteous. Any problem that pops up, they are able to fix ten times over calling Verizon Tech Support. I definitely recommend this location!
• ★ ☆ ☆ ☆ ☆

  March 31, 2019, by Blaine Buck
  HORRIBLE Experience. ZERO Customer service. Waited over 45 minutes and was barely even acknowledged. The store wasn't even busy. Only one other customer The one slow and lazy employee didn't even bother to inquire why I was there while the other customer took 15 minutes to pick out a phone case. He then proceeded to chat with the customer about high school even when the transaction was done. He showed no sense or urgency or concern about my time. When I stated that I was leaving, he simply said "fine, whatever, I'm just doing my job". Not "I'm sorry, I'll be right with you" or anything like that.
• ★ ★ ★ ★ ★

  January 31, 2019, by Christopher George
  I have a total of 7 lines on my Verizon account. My goal was to add 2 more lines, but I was dreading thinking about all of the confusion that would come with it. That is until I met Tommy Fisher at the Somers, CT location tonight. I was seriously impressed with this young man. He was able to answer all of my complex questions easily, and in a language that I could understand. I can't tell you how important that is to me. So many sales people today constantly assert their technical prowess by throwing around words and phrases that only get customers like me frustrated and confused. Tommy, on the other hand, was patient, listened to all I had to ask or say, then responded to me in a professional yet relatable manner. Russell Cellular/Verizon is a better team because he is on it. Thank you!